FAQs GelberStudio<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Space+Grotesk:wght@500;600;700&family=Inter:wght@400;500;600&family=IBM+Plex+Mono:wght@400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --bg:#0E0F12;\r\n --surface:#15171C;\r\n --surface-2:#1B1E25;\r\n --line:#272A32;\r\n --text:#4A4844;\r\n --muted:#3E3E40;\r\n --accent:#663A28;\r\n --accent-dim:#2B1A12;\r\n }\r\n *{box-sizing:border-box;}\r\n body{\r\n margin:0;\r\n background:var(--bg);\r\n color:var(--text);\r\n font-family:'Inter',sans-serif;\r\n line-height:1.55;\r\n }\r\n .wrap{max-width:920px;margin:0 auto;padding:0 24px;}\r\n\r\n \/* HERO *\/\r\n .hero{padding:96px 0 56px;border-bottom:1px solid var(--line);}\r\n .eyebrow{\r\n display:flex;align-items:center;gap:10px;\r\n font-family:'IBM Plex Mono',monospace;\r\n font-size:12px;letter-spacing:.12em;text-transform:uppercase;\r\n 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.meter span.on{background:var(--accent);}\r\n\r\n \/* ACCORDION *\/\r\n details{\r\n border-bottom:1px solid var(--line);\r\n }\r\n details:first-of-type{border-top:1px solid var(--line);}\r\n summary{\r\n list-style:none;\r\n cursor:pointer;\r\n display:flex;\r\n justify-content:space-between;\r\n align-items:center;\r\n gap:16px;\r\n padding:20px 4px;\r\n font-family:'Inter',sans-serif;\r\n font-weight:500;\r\n font-size:15.5px;\r\n }\r\n summary::-webkit-details-marker{display:none;}\r\n summary .q-text{flex:1;}\r\n .ico{\r\n flex:none;width:22px;height:22px;\r\n border:1px solid var(--line);border-radius:6px;\r\n display:flex;align-items:center;justify-content:center;\r\n position:relative;\r\n transition:border-color .15s, background .15s;\r\n }\r\n .ico::before,.ico::after{\r\n content:\"\";position:absolute;background:var(--muted);\r\n transition:transform .2s ease, background .2s ease;\r\n }\r\n .ico::before{width:10px;height:1.5px;}\r\n .ico::after{width:1.5px;height:10px;}\r\n details[open] .ico{border-color:var(--accent);background:var(--accent-dim);}\r\n details[open] .ico::after{transform:scaleY(0);}\r\n details[open] .ico::before,details[open] .ico::after{background:var(--accent);}\r\n .a-text{\r\n color:var(--muted);\r\n font-size:15px;\r\n padding:0 4px 22px 0;\r\n max-width:680px;\r\n }\r\n .a-text strong{color:var(--text);font-weight:600;}\r\n\r\n .hidden{display:none !important;}\r\n .no-results{display:none;color:var(--muted);font-size:14px;padding:24px 0;font-family:'IBM Plex Mono',monospace;}\r\n\r\n \/* FOOTER CTA *\/\r\n .cta{\r\n padding:64px 0 96px;\r\n text-align:left;\r\n }\r\n .cta-box{\r\n background:var(--surface);\r\n border:1px solid var(--line);\r\n border-radius:14px;\r\n padding:36px;\r\n display:flex;\r\n flex-wrap:wrap;\r\n justify-content:space-between;\r\n gap:24px;\r\n align-items:center;\r\n }\r\n .cta-box h3{\r\n font-family:'Space Grotesk',sans-serif;\r\n font-size:20px;margin:0 0 6px;\r\n }\r\n .cta-box p{color:var(--muted);margin:0;font-size:14px;max-width:380px;}\r\n .cta-links{display:flex;gap:12px;flex-wrap:wrap;}\r\n .btn{\r\n font-family:'IBM Plex Mono',monospace;\r\n font-size:13px;letter-spacing:.03em;\r\n text-decoration:none;\r\n padding:12px 20px;\r\n border-radius:8px;\r\n white-space:nowrap;\r\n }\r\n .btn.primary{background:var(--accent);color:#1A0E08;font-weight:600;}\r\n .btn.ghost{border:1px solid var(--line);color:var(--text);}\r\n\r\n @media (max-width:640px){\r\n .hero{padding:64px 0 40px;}\r\n .strip-head{flex-direction:column;gap:4px;align-items:flex-start;}\r\n .cta-box{padding:28px;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"wrap\">\r\n\r\n <section class=\"hero\">\r\n <div class=\"eyebrow\">Help Center FAQs<\/div>\r\n <h1>Answers before you hit checkout and after.<\/h1>\r\n <p>Everything about ordering, delivery, payments, licensing, and refunds for software purchased through Gelber Studio. Can't find it here? Our team replies within one business day.<\/p>\r\n\r\n <div class=\"search\">\r\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#C5C7CC\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n <input id=\"faqSearch\" type=\"text\" placeholder=\"Search FAQs e.g. \u201crefund\u201d, \u201clicense key\u201d, \u201cdelivery\u201d\">\r\n <\/div>\r\n\r\n <div class=\"chips\">\r\n <a class=\"chip\" href=\"#ordering\">01 Ordering & Delivery<\/a>\r\n <a class=\"chip\" href=\"#payments\">02 Payments & Pricing<\/a>\r\n <a class=\"chip\" href=\"#licensing\">03 Licensing & Activation<\/a>\r\n <a class=\"chip\" href=\"#refunds\">04 Refunds & Returns<\/a>\r\n <a class=\"chip\" href=\"#support\">05 Support & Order Access<\/a>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"ordering\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 01<\/span>\r\n <h2>Ordering & Delivery<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details open>\r\n <summary><span class=\"q-text\">Are products shipped physically?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Every product in the Gelber Studio store is <strong>digital software<\/strong>. Depending on the item, delivery includes a download link, a license key, a redemption code, activation instructions, or instructions to access the software through a publisher's own account.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How fast will I receive my order?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Most orders are delivered automatically <strong>within a few minutes<\/strong> of successful payment confirmation. Some orders are routed through manual review or fraud verification first, which can add some time before access is issued.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I didn't receive my order confirmation or download email. What now?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">First check spam, junk, promotions, and any security-filter folders, and confirm the email address used at checkout. If it's still missing, email <strong>support@gelberstudio.com<\/strong> with your order number, the product name, and the email used to purchase, and we'll resend it.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do I need to create an account to buy something?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">You can complete a purchase through our secure WooCommerce checkout with just your order and payment details. Creating an account simply makes it easier to find your order history and re-access download links later.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Are products available outside the United States?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes, in most cases. A small number of products carry publisher-specific region, account, or device restrictions. Where that applies, it's noted on the individual product page before you check out. If you're unsure about a specific title, ask us first.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"payments\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 02<\/span>\r\n <h2>Payments & Pricing<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What payment methods do you accept?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Accepted methods are shown at checkout and may include major credit and debit cards, PayPal, Apple Pay, and Google Pay, depending on your region and device.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Is my payment information safe? Do you store my card details?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. Checkout runs over HTTPS\/SSL and payments are processed by secure third-party providers. <strong>Gelber Studio never stores your full card number<\/strong> on its own servers. Please don't send card or banking details by email either.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What currency are prices shown in?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Prices are displayed in the currency shown at checkout. If you pay with a card or wallet issued in a different currency, your bank or provider may apply its own conversion or foreign-transaction fee. That's outside our control.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Are these one-time purchases, or do any products renew automatically?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Most purchases on Gelber Studio are <strong>one-time<\/strong> digital purchases. A product is only treated as a subscription or recurring charge if that's clearly stated on the product page and at checkout before you pay.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Will I be charged tax?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Sales tax, VAT, or GST may apply depending on your location, the product, and your payment provider. Any tax we collect is shown before you complete checkout.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">My order is showing as pending or under review. Why?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">We occasionally review orders for fraud risk, mismatched billing details, or suspicious activity before releasing digital access. If your order needs extra verification, we'll reach out using your checkout email.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"licensing\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 03<\/span>\r\n <h2>Licensing & Activation<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What exactly am I buying, the software, or a license to use it?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">You receive the license or access rights described on the product page, the publisher's EULA, or the redemption\/activation instructions provided. <strong>Ownership of the underlying software stays with its publisher.<\/strong> You're licensed to use it, not buying the IP outright.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Can I use these tools for commercial projects?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">In many cases, yes, but commercial-use rights depend entirely on the specific product's license. Always check the product page and publisher EULA before releasing, distributing, or monetizing work made with it. If it's unclear, ask us before you buy.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How many computers or devices can I install a product on?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">This varies by product and publisher. Some allow a single machine, others allow multiple seats tied to one owner. The exact limit is listed on the product page.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">My license key won't activate. What should I do?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Email <strong>support@gelberstudio.com<\/strong> with your order number, the exact error message, and your operating system or DAW version. We'll troubleshoot with you, and where needed, issue a replacement key or escalate to the publisher before considering a refund.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Can I share, resell, or transfer my license key?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Reselling, sharing, leaking, or transferring license keys, download links, or account access is prohibited unless a specific license explicitly allows it. Orders connected to resale abuse or account farming may be cancelled or have access revoked.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do I need an internet connection or publisher account to activate?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Some products require online activation, a publisher account, or device authorization. Any such requirement is listed on the product page. Worth checking before purchase if you work mostly offline.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"refunds\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 04<\/span>\r\n <h2>Refunds & Returns<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do you offer refunds on digital software?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. You can request a refund review within <strong>30 days<\/strong> of delivery. Because every product is digital, eligibility depends on delivery status, whether the download or key has been accessed, activation status, and the publisher's own terms.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What situations are usually NOT eligible for a refund?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Generally non-refundable once issued: license keys that have already been revealed, redeemed, or activated; downloads already accessed where the product matches the listing; purchases for an OS\/DAW\/hardware setup that was clearly stated before checkout; and simple change-of-mind requests after access has been delivered.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I bought the wrong product or ordered by mistake. Can I cancel?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Contact us immediately at <strong>support@gelberstudio.com<\/strong>. If we can stop delivery before access is issued, we'll cancel and refund the order. Once digital access has gone out, cancellation usually isn't possible.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I accidentally bought the same product twice. What happens?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Send us both order numbers as soon as possible and <strong>don't activate<\/strong> the duplicate license while we review it. Duplicate orders reported quickly are the easiest to resolve.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How long does an approved refund take to land back in my account?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Approved refunds go back to your original payment method and are typically processed within <strong>5 to 10 business days<\/strong> on our end. The exact posting time afterward depends on your bank, card issuer, or wallet provider.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Is there a return shipping cost?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Since every product is digital, there's no physical item to return and no shipping cost involved. If a refund is approved, access to the refunded product may be disabled where technically possible.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"support\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 05<\/span>\r\n <h2>Support & Order Access<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How do I reach support, and what should I include?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Email <strong>support@gelberstudio.com<\/strong> or call <strong>+1 (602) 562-6635<\/strong>, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. Always include your order number, the product name, the email used to purchase, and a short description of the issue. It speeds up resolution considerably.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Where can I check the status of my order?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Use our <strong>Order Status<\/strong> page to check where things stand, or email support with your order number for a manual update.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I lost my download link or license key. Can you resend it?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. Email support with your order number and purchase email and we'll re-send your access details, provided the order is verified against our records.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How quickly will support respond?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">We aim to respond to every support request within <strong>one business day<\/strong>, often faster during normal business hours.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Where can I read your full policies?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Detailed terms live on dedicated pages: Terms of Service, Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy, Payment Policy, Warranty Policy, and our Software Licensing Agreement, all linked in the site footer.<\/div>\r\n <\/details>\r\n\r\n <p class=\"no-results\">No matching questions. Try a different search term, or email support@gelberstudio.com directly.<\/p>\r\n <\/section>\r\n\r\n <section class=\"cta\">\r\n <div class=\"cta-box\">\r\n <div>\r\n <h3>Still need a hand?<\/h3>\r\n <p>Our team handles order, licensing, and refund questions directly. No bots, no ticket queue.<\/p>\r\n <\/div>\r\n <div class=\"cta-links\">\r\n <a class=\"btn primary\" href=\"mailto:support@gelberstudio.com\">Email Support<\/a>\r\n <a class=\"btn ghost\" href=\"tel:+16025626635\">Call +1 (602) 562-6635<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n const input = document.getElementById('faqSearch');\r\n const items = Array.from(document.querySelectorAll('.category details'));\r\n const categories = Array.from(document.querySelectorAll('.category'));\r\n const noResults = document.querySelector('.no-results');\r\n\r\n input.addEventListener('input', () => {\r\n const term = input.value.trim().toLowerCase();\r\n let anyVisible = false;\r\n\r\n categories.forEach(cat => {\r\n const catItems = cat.querySelectorAll('details');\r\n let catHasMatch = false;\r\n catItems.forEach(d => {\r\n const text = d.textContent.toLowerCase();\r\n const match = term === '' || text.includes(term);\r\n d.classList.toggle('hidden', !match);\r\n if (match) { catHasMatch = true; anyVisible = true; }\r\n if (term !== '' && match) d.setAttribute('open', ''); \r\n if (term === '') d.removeAttribute('open');\r\n });\r\n cat.classList.toggle('hidden', !catHasMatch);\r\n });\r\n\r\n noResults.style.display = anyVisible ? 'none' : 'block';\r\n });\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs GelberStudio Help Center FAQs Answers before you hit checkout and after. Everything about ordering, delivery, payments, licensing, and refunds for software purchased through Gelber Studio. Can’t find it here? Our team replies within one business day. 01 Ordering & Delivery 02 Payments & Pricing 03 Licensing & Activation 04 Refunds & Returns 05 Support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-faqs.php","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":5,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":122,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions\/122"}],"wp:attachment":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nFAQs GelberStudio<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Space+Grotesk:wght@500;600;700&family=Inter:wght@400;500;600&family=IBM+Plex+Mono:wght@400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --bg:#0E0F12;\r\n --surface:#15171C;\r\n --surface-2:#1B1E25;\r\n --line:#272A32;\r\n --text:#4A4844;\r\n --muted:#3E3E40;\r\n --accent:#663A28;\r\n --accent-dim:#2B1A12;\r\n }\r\n *{box-sizing:border-box;}\r\n body{\r\n margin:0;\r\n background:var(--bg);\r\n color:var(--text);\r\n font-family:'Inter',sans-serif;\r\n line-height:1.55;\r\n }\r\n .wrap{max-width:920px;margin:0 auto;padding:0 24px;}\r\n\r\n \/* HERO *\/\r\n .hero{padding:96px 0 56px;border-bottom:1px solid var(--line);}\r\n .eyebrow{\r\n display:flex;align-items:center;gap:10px;\r\n font-family:'IBM Plex Mono',monospace;\r\n 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Grotesk',sans-serif;\r\n font-size:20px;margin:0 0 6px;\r\n }\r\n .cta-box p{color:var(--muted);margin:0;font-size:14px;max-width:380px;}\r\n .cta-links{display:flex;gap:12px;flex-wrap:wrap;}\r\n .btn{\r\n font-family:'IBM Plex Mono',monospace;\r\n font-size:13px;letter-spacing:.03em;\r\n text-decoration:none;\r\n padding:12px 20px;\r\n border-radius:8px;\r\n white-space:nowrap;\r\n }\r\n .btn.primary{background:var(--accent);color:#1A0E08;font-weight:600;}\r\n .btn.ghost{border:1px solid var(--line);color:var(--text);}\r\n\r\n @media (max-width:640px){\r\n .hero{padding:64px 0 40px;}\r\n .strip-head{flex-direction:column;gap:4px;align-items:flex-start;}\r\n .cta-box{padding:28px;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"wrap\">\r\n\r\n <section class=\"hero\">\r\n <div class=\"eyebrow\">Help Center FAQs<\/div>\r\n <h1>Answers before you hit checkout and after.<\/h1>\r\n <p>Everything about ordering, delivery, payments, licensing, and refunds for software purchased through Gelber Studio. Can't find it here? Our team replies within one business day.<\/p>\r\n\r\n <div class=\"search\">\r\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#C5C7CC\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n <input id=\"faqSearch\" type=\"text\" placeholder=\"Search FAQs e.g. \u201crefund\u201d, \u201clicense key\u201d, \u201cdelivery\u201d\">\r\n <\/div>\r\n\r\n <div class=\"chips\">\r\n <a class=\"chip\" href=\"#ordering\">01 Ordering & Delivery<\/a>\r\n <a class=\"chip\" href=\"#payments\">02 Payments & Pricing<\/a>\r\n <a class=\"chip\" href=\"#licensing\">03 Licensing & Activation<\/a>\r\n <a class=\"chip\" href=\"#refunds\">04 Refunds & Returns<\/a>\r\n <a class=\"chip\" href=\"#support\">05 Support & Order Access<\/a>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"ordering\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 01<\/span>\r\n <h2>Ordering & Delivery<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details open>\r\n <summary><span class=\"q-text\">Are products shipped physically?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Every product in the Gelber Studio store is <strong>digital software<\/strong>. Depending on the item, delivery includes a download link, a license key, a redemption code, activation instructions, or instructions to access the software through a publisher's own account.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How fast will I receive my order?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Most orders are delivered automatically <strong>within a few minutes<\/strong> of successful payment confirmation. Some orders are routed through manual review or fraud verification first, which can add some time before access is issued.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I didn't receive my order confirmation or download email. What now?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">First check spam, junk, promotions, and any security-filter folders, and confirm the email address used at checkout. If it's still missing, email <strong>support@gelberstudio.com<\/strong> with your order number, the product name, and the email used to purchase, and we'll resend it.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do I need to create an account to buy something?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">You can complete a purchase through our secure WooCommerce checkout with just your order and payment details. Creating an account simply makes it easier to find your order history and re-access download links later.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Are products available outside the United States?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes, in most cases. A small number of products carry publisher-specific region, account, or device restrictions. Where that applies, it's noted on the individual product page before you check out. If you're unsure about a specific title, ask us first.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"payments\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 02<\/span>\r\n <h2>Payments & Pricing<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What payment methods do you accept?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Accepted methods are shown at checkout and may include major credit and debit cards, PayPal, Apple Pay, and Google Pay, depending on your region and device.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Is my payment information safe? Do you store my card details?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. Checkout runs over HTTPS\/SSL and payments are processed by secure third-party providers. <strong>Gelber Studio never stores your full card number<\/strong> on its own servers. Please don't send card or banking details by email either.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What currency are prices shown in?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Prices are displayed in the currency shown at checkout. If you pay with a card or wallet issued in a different currency, your bank or provider may apply its own conversion or foreign-transaction fee. That's outside our control.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Are these one-time purchases, or do any products renew automatically?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Most purchases on Gelber Studio are <strong>one-time<\/strong> digital purchases. A product is only treated as a subscription or recurring charge if that's clearly stated on the product page and at checkout before you pay.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Will I be charged tax?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Sales tax, VAT, or GST may apply depending on your location, the product, and your payment provider. Any tax we collect is shown before you complete checkout.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">My order is showing as pending or under review. Why?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">We occasionally review orders for fraud risk, mismatched billing details, or suspicious activity before releasing digital access. If your order needs extra verification, we'll reach out using your checkout email.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"licensing\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 03<\/span>\r\n <h2>Licensing & Activation<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What exactly am I buying, the software, or a license to use it?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">You receive the license or access rights described on the product page, the publisher's EULA, or the redemption\/activation instructions provided. <strong>Ownership of the underlying software stays with its publisher.<\/strong> You're licensed to use it, not buying the IP outright.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Can I use these tools for commercial projects?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">In many cases, yes, but commercial-use rights depend entirely on the specific product's license. Always check the product page and publisher EULA before releasing, distributing, or monetizing work made with it. If it's unclear, ask us before you buy.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How many computers or devices can I install a product on?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">This varies by product and publisher. Some allow a single machine, others allow multiple seats tied to one owner. The exact limit is listed on the product page.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">My license key won't activate. What should I do?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Email <strong>support@gelberstudio.com<\/strong> with your order number, the exact error message, and your operating system or DAW version. We'll troubleshoot with you, and where needed, issue a replacement key or escalate to the publisher before considering a refund.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Can I share, resell, or transfer my license key?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Reselling, sharing, leaking, or transferring license keys, download links, or account access is prohibited unless a specific license explicitly allows it. Orders connected to resale abuse or account farming may be cancelled or have access revoked.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do I need an internet connection or publisher account to activate?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Some products require online activation, a publisher account, or device authorization. Any such requirement is listed on the product page. Worth checking before purchase if you work mostly offline.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"refunds\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 04<\/span>\r\n <h2>Refunds & Returns<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Do you offer refunds on digital software?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. You can request a refund review within <strong>30 days<\/strong> of delivery. Because every product is digital, eligibility depends on delivery status, whether the download or key has been accessed, activation status, and the publisher's own terms.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">What situations are usually NOT eligible for a refund?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Generally non-refundable once issued: license keys that have already been revealed, redeemed, or activated; downloads already accessed where the product matches the listing; purchases for an OS\/DAW\/hardware setup that was clearly stated before checkout; and simple change-of-mind requests after access has been delivered.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I bought the wrong product or ordered by mistake. Can I cancel?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Contact us immediately at <strong>support@gelberstudio.com<\/strong>. If we can stop delivery before access is issued, we'll cancel and refund the order. Once digital access has gone out, cancellation usually isn't possible.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I accidentally bought the same product twice. What happens?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Send us both order numbers as soon as possible and <strong>don't activate<\/strong> the duplicate license while we review it. Duplicate orders reported quickly are the easiest to resolve.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How long does an approved refund take to land back in my account?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Approved refunds go back to your original payment method and are typically processed within <strong>5 to 10 business days<\/strong> on our end. The exact posting time afterward depends on your bank, card issuer, or wallet provider.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Is there a return shipping cost?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">No. Since every product is digital, there's no physical item to return and no shipping cost involved. If a refund is approved, access to the refunded product may be disabled where technically possible.<\/div>\r\n <\/details>\r\n <\/section>\r\n\r\n \r\n <section class=\"category\" id=\"support\">\r\n <div class=\"strip-head\">\r\n <span class=\"strip-tag\">CH. 05<\/span>\r\n <h2>Support & Order Access<\/h2>\r\n <\/div>\r\n <div class=\"meter\"><span class=\"on\"><\/span><span class=\"on\"><\/span><span class=\"on\"><\/span><span><\/span><span><\/span><span><\/span><span><\/span><span><\/span><\/div>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How do I reach support, and what should I include?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Email <strong>support@gelberstudio.com<\/strong> or call <strong>+1 (602) 562-6635<\/strong>, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. Always include your order number, the product name, the email used to purchase, and a short description of the issue. It speeds up resolution considerably.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Where can I check the status of my order?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Use our <strong>Order Status<\/strong> page to check where things stand, or email support with your order number for a manual update.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">I lost my download link or license key. Can you resend it?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Yes. Email support with your order number and purchase email and we'll re-send your access details, provided the order is verified against our records.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">How quickly will support respond?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">We aim to respond to every support request within <strong>one business day<\/strong>, often faster during normal business hours.<\/div>\r\n <\/details>\r\n\r\n <details>\r\n <summary><span class=\"q-text\">Where can I read your full policies?<\/span><span class=\"ico\"><\/span><\/summary>\r\n <div class=\"a-text\">Detailed terms live on dedicated pages: Terms of Service, Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy, Payment Policy, Warranty Policy, and our Software Licensing Agreement, all linked in the site footer.<\/div>\r\n <\/details>\r\n\r\n <p class=\"no-results\">No matching questions. Try a different search term, or email support@gelberstudio.com directly.<\/p>\r\n <\/section>\r\n\r\n <section class=\"cta\">\r\n <div class=\"cta-box\">\r\n <div>\r\n <h3>Still need a hand?<\/h3>\r\n <p>Our team handles order, licensing, and refund questions directly. No bots, no ticket queue.<\/p>\r\n <\/div>\r\n <div class=\"cta-links\">\r\n <a class=\"btn primary\" href=\"mailto:support@gelberstudio.com\">Email Support<\/a>\r\n <a class=\"btn ghost\" href=\"tel:+16025626635\">Call +1 (602) 562-6635<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n const input = document.getElementById('faqSearch');\r\n const items = Array.from(document.querySelectorAll('.category details'));\r\n const categories = Array.from(document.querySelectorAll('.category'));\r\n const noResults = document.querySelector('.no-results');\r\n\r\n input.addEventListener('input', () => {\r\n const term = input.value.trim().toLowerCase();\r\n let anyVisible = false;\r\n\r\n categories.forEach(cat => {\r\n const catItems = cat.querySelectorAll('details');\r\n let catHasMatch = false;\r\n catItems.forEach(d => {\r\n const text = d.textContent.toLowerCase();\r\n const match = term === '' || text.includes(term);\r\n d.classList.toggle('hidden', !match);\r\n if (match) { catHasMatch = true; anyVisible = true; }\r\n if (term !== '' && match) d.setAttribute('open', ''); \r\n if (term === '') d.removeAttribute('open');\r\n });\r\n cat.classList.toggle('hidden', !catHasMatch);\r\n });\r\n\r\n noResults.style.display = anyVisible ? 'none' : 'block';\r\n });\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs GelberStudio Help Center FAQs Answers before you hit checkout and after. Everything about ordering, delivery, payments, licensing, and refunds for software purchased through Gelber Studio. Can’t find it here? Our team replies within one business day. 01 Ordering & Delivery 02 Payments & Pricing 03 Licensing & Activation 04 Refunds & Returns 05 Support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-faqs.php","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":5,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":122,"href":"https:\/\/gelberstudio.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions\/122"}],"wp:attachment":[{"href":"https:\/\/gelberstudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}