Warranty Policy
This Warranty Policy explains what Gelber Studio does and does not warrant for digital software products, downloads, license access, activation details, and third-party publisher products.
Digital Access Warranty
Gelber Studio aims to provide digital access, license details, downloads, or activation instructions that match the product listing at the time of purchase.
- If access is missing, incorrect, or not working, contact support for review.
- Gelber Studio may provide corrected delivery, a replacement link, a replacement key, troubleshooting steps, or a refund review where appropriate.
Compatibility Limits
Gelber Studio cannot guarantee compatibility with every computer, operating system, DAW, plugin host, browser, region, account type, hardware setup, or third-party workflow.
- Customers are responsible for checking system requirements before purchase.
- Publisher documentation and product pages should be reviewed before checkout.
- Contact support before buying if compatibility is unclear.
Publisher Updates and Upgrades
Software updates, upgrades, patches, future versions, license migrations, and product discontinuation are controlled by the publisher or product owner unless Gelber Studio clearly states otherwise.
- Future updates are not guaranteed unless included in the product terms.
- Some updates may require a publisher account, a separate purchase, or a valid subscription.
Third-Party Platform Changes
Changes to operating systems, DAWs, plugin formats, publisher systems, payment providers, account platforms, or security rules may affect product use. Gelber Studio is not responsible for third-party changes outside its control.
Technical Support
Gelber Studio may provide order, delivery, download, activation, license, and basic troubleshooting support. Deep software support, creative workflow training, or publisher account issues may need to be handled by the product publisher.
- Provide your order number, product name, operating system, host software, and screenshots when contacting support.
- Back up projects, sessions, presets, and settings before installing or updating software.
No Extra Warranty
Except as expressly stated on a product page or required by law, products are provided according to their applicable license terms and publisher documentation. Gelber Studio does not guarantee that a product will meet every creative, commercial, technical, or workflow expectation.