Check Your Digital Order
Use this page to understand how order status works for Gelber Studio digital software purchases.
Where to find your order
After checkout, order details are sent to the email address used during purchase. If customer accounts are enabled, you may also be able to review orders and eligible downloads from your account area.
Common order statuses
- Processing: Payment is confirmed and digital access may be preparing or under review.
- Completed: Digital delivery or access information has been issued where applicable.
- On hold: Payment, fraud review, or manual verification may be required.
- Refunded or cancelled: The order was refunded, cancelled, or could not be completed.
Need help with an order?
Email support@gelberstudio.com using the same email address used at checkout. Include your order number, product name, and a short description of the issue.