No. Every product in the Gelber Studio store is digital software. Depending on the item, delivery includes a download link, a license key, a redemption code, activation instructions, or instructions to access the software through a publisher's own account.

Most orders are delivered automatically within a few minutes of successful payment confirmation. Some orders are routed through manual review or fraud verification first, which can add some time before access is issued.

First check spam, junk, promotions, and any security-filter folders, and confirm the email address used at checkout. If it's still missing, email support@gelberstudio.com with your order number, the product name, and the email used to purchase, and we'll resend it.

You can complete a purchase through our secure WooCommerce checkout with just your order and payment details. Creating an account simply makes it easier to find your order history and re-access download links later.

Yes, in most cases. A small number of products carry publisher-specific region, account, or device restrictions. Where that applies, it's noted on the individual product page before you check out. If you're unsure about a specific title, ask us first.

Accepted methods are shown at checkout and may include major credit and debit cards, PayPal, Apple Pay, and Google Pay, depending on your region and device.

Yes. Checkout runs over HTTPS/SSL and payments are processed by secure third-party providers. Gelber Studio never stores your full card number on its own servers. Please don't send card or banking details by email either.

Prices are displayed in the currency shown at checkout. If you pay with a card or wallet issued in a different currency, your bank or provider may apply its own conversion or foreign-transaction fee. That's outside our control.

Most purchases on Gelber Studio are one-time digital purchases. A product is only treated as a subscription or recurring charge if that's clearly stated on the product page and at checkout before you pay.

Sales tax, VAT, or GST may apply depending on your location, the product, and your payment provider. Any tax we collect is shown before you complete checkout.

We occasionally review orders for fraud risk, mismatched billing details, or suspicious activity before releasing digital access. If your order needs extra verification, we'll reach out using your checkout email.

You receive the license or access rights described on the product page, the publisher's EULA, or the redemption/activation instructions provided. Ownership of the underlying software stays with its publisher. You're licensed to use it, not buying the IP outright.

In many cases, yes, but commercial-use rights depend entirely on the specific product's license. Always check the product page and publisher EULA before releasing, distributing, or monetizing work made with it. If it's unclear, ask us before you buy.

This varies by product and publisher. Some allow a single machine, others allow multiple seats tied to one owner. The exact limit is listed on the product page.

Email support@gelberstudio.com with your order number, the exact error message, and your operating system or DAW version. We'll troubleshoot with you, and where needed, issue a replacement key or escalate to the publisher before considering a refund.

No. Reselling, sharing, leaking, or transferring license keys, download links, or account access is prohibited unless a specific license explicitly allows it. Orders connected to resale abuse or account farming may be cancelled or have access revoked.

Some products require online activation, a publisher account, or device authorization. Any such requirement is listed on the product page. Worth checking before purchase if you work mostly offline.

Yes. You can request a refund review within 30 days of delivery. Because every product is digital, eligibility depends on delivery status, whether the download or key has been accessed, activation status, and the publisher's own terms.

Generally non-refundable once issued: license keys that have already been revealed, redeemed, or activated; downloads already accessed where the product matches the listing; purchases for an OS/DAW/hardware setup that was clearly stated before checkout; and simple change-of-mind requests after access has been delivered.

Contact us immediately at support@gelberstudio.com. If we can stop delivery before access is issued, we'll cancel and refund the order. Once digital access has gone out, cancellation usually isn't possible.

Send us both order numbers as soon as possible and don't activate the duplicate license while we review it. Duplicate orders reported quickly are the easiest to resolve.

Approved refunds go back to your original payment method and are typically processed within 5 to 10 business days on our end. The exact posting time afterward depends on your bank, card issuer, or wallet provider.

No. Since every product is digital, there's no physical item to return and no shipping cost involved. If a refund is approved, access to the refunded product may be disabled where technically possible.

Email support@gelberstudio.com or call +1 (602) 562-6635, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. Always include your order number, the product name, the email used to purchase, and a short description of the issue. It speeds up resolution considerably.

Use our Order Status page to check where things stand, or email support with your order number for a manual update.

Yes. Email support with your order number and purchase email and we'll re-send your access details, provided the order is verified against our records.

We aim to respond to every support request within one business day, often faster during normal business hours.

Detailed terms live on dedicated pages: Terms of Service, Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy, Payment Policy, Warranty Policy, and our Software Licensing Agreement, all linked in the site footer.